Junior Product Owner

Salary: £30,000

Hours: Full-time (37.5 hours)

Location: Future Space, Filton – Hybrid (mix of remote and office-based each week)

Closing date: 1^st November 2024

Are you looking for a role where you can use your communication skills to collaborate with cross-functional teams and deliver impactful products?

Do you enjoy discussing software features, gathering requirements, and helping to shape product direction?

Do you thrive in a fast-paced environment where you have the autonomy to prioritise tasks and ensure deadlines are met?

Carterwood is a multi-award-winning market analysis data business dedicated to the social care sector. Our purpose is to supercharge decision-making for our clients by innovating our products, processes, and systems. Our core values – Do it right, Never stand still, and Be brave – guide everything we do, from delivering market-leading services and software to hiring, developing, and recognising our team. We believe in creating a collaborative, supportive environment where original thinking and innovation thrive.

Our team of specialists provides independent, expert analysis to help operators, developers, and investors make informed decisions within the elderly care home and retirement living sectors. We offer a comprehensive range of services, including market analysis, commercial due diligence, planning, market intelligence, and portfolio performance reporting.

Carterwood Analytics, our digital SaaS platform, delivers powerful tools for assessing market and trading performance. With continuous enhancements, our platforms provide our clients with high-level data that supports critical investment and commercial decisions across Great Britain.

We offer a fantastic benefits package, including a profit-related bonus scheme, a competitive pension plan, generous annual leave (plus a day off for your birthday), and the ability to buy and sell holidays. Our team’s well-being is paramount, and we provide a health cash plan, an EAP scheme, and a flexible working environment. We celebrate and reward individual successes, fostering a high-performance culture that contributes to our market-leading ENPS scores.

As we continue to grow and expand into new markets, we remain committed to sustainability as a certified B Corp. We embed the principles of People, Planet, and Profit into our strategy, ensuring that our business is a force for good while we achieve our vision.

The Role

As a Junior Product Owner, you will be trained under the guidance of our Product Owner to develop a deep understanding of our product and customer base. You will support the product development process, from initial concept through to release, while also playing a key role in onboarding new clients and providing technical support, offering an exceptional opportunity to gain hands-on experience in SaaS product management.

Product Management

• Collaborate with the Product Owner to define product features and user stories.
• Assist in prioritising and maintaining the product backlog based on business needs and customer feedback.
• Participate in sprint planning, testing, reviews, and retrospectives.
• Support in the creation and maintenance of product documentation.

Customer Success

• Conduct onboarding demonstrations and training sessions for new and existing clients, ensuring they are equipped to use our platform effectively.
• Provide first-line technical support via telephone and a dedicated email, troubleshooting any issues clients may face.
• Maintain up-to-date and accurate client information within our CRM system and digital platforms.

About You

We are looking for either a recent graduate or someone looking to make a career change into product management. You might have experience in customer support, UX, or a related role and are now keen to pivot towards a product-focused career. While prior experience in product management is not required, you should be confident discussing technical concepts and enjoy problem-solving. Strong communication skills and a collaborative mindset are essential.

To succeed in this role, you will need

• A proactive and curious attitude, with a passion for learning and growth.
• Excellent verbal and written communication skills, with the ability to effectively engage and convey ideas in both virtual and face-to-face environments.
• An organised and detail-oriented approach to managing multiple tasks and competing priorities
• An ability to thrive in a fast-paced environment, managing multiple priorities while maintaining attention to detail and meeting deadlines.
• Familiarity with Agile methodologies, UX or CRM systems is beneficial but not essential, as training will be provided.

We are committed to building a diverse and inclusive team and welcome applications from individuals with different backgrounds and perspectives.

To apply

We welcome applications from candidates that feel that they meet the majority of the requirements for this role.

What are you waiting for? Join us and be part of a team like no other – just send us your CV and covering letter.

Apply

Please can we ask that you complete our anonymous equality and diversity monitoring form by clicking on the following link: equality and diversity monitoring form.

You can also click here for a link to our applicant privacy notice.

Closing date: 1st November 2024

No agencies please.